IncredibleDocs – Let's Make an Incredible Knowledgebase Together

BUILDING A PROFESSIONAL SELF-SERVICE SUPPORT CENTER

Customer support is a high-priority ongoing operation task for any successful business that would like to build a great market reputation. When a business is starting to scale up it is vital to provide easy access to the product’s “how to” information in a centralized self-service center. Otherwise, every question will be translated into a support ticket, flooding the support team, and increasing the business operational costs.

IncredibleDocs provides a complete knowledge base management solution to create, monitor, and optimize content for your self-service support center. You can create a variety of types of content (e.g. documents, links, FAQs), organize content items into hierarchical categories, add tags, and fully customize the front-end views of any provided component.

UNIFED CONTENT MANAGEMENT PLATFORM

IncredibleDocs revolutionize the way you build, manage, and optimize content for knowledge bases. All content types are managed under a unified admin page with advanced filtering options. The content is divided into multiple content types (documents, links, FAQs) with a dedicated configuration and advanced frontend views. Each content item is then assigned to a designated location.

HIGHLY SCALABLE FOR FAST LOADING

IncredibleDocs is designed to scale up in all directions. You can create one or multiple knowledge bases, and in each knowledge base create multiple categories and FAQ groups. And then create multiple content items from multiple content types inside each category. The plugin uses a smart caching technique to reduce the load on the database and provides a much faster page load time.

FULL FRONTEND DESIGN CUSTOMIZATION

Each knowledge base instance has a unique customized design setting, meaning you can have different frontend views for different knowledge bases. There are several front-end views, and each view is divided into modules. Each module has a group of elements that can be fully customized using the WordPress customizer tool.

AUTOMATED URLs

Everything is fully automated. You don’t need to use a single shortcode for visual content on your website. Each knowledge base, category, tag, FAQ group, and content item has a unique automated URL. The frontend view is uses your website theme header and footer and then displays the relevant modules based on the URL, required content, and design settings for that knowledge base.

LIVE CONTENT SEARCH

A live search engine is used to help visitors easily search and discover the required content in a dedicated search bar module. The live search can be extended with the super search module as part of the pro version, adding filters, searching in tags, and dynamic video links. In addition, each search query is recorded in the database to be used for the main dashboard KPIs and the analytics view.

AUTOMATED TOC

When creating a document content item, you can use heading elements to divide the content. Those heading elements will be used by the frontend view to automatically create a table of contents for easy navigation inside the document view.

DASHBOARD VIEW

A centralized dashboard is used to track and monitor performance KPIs (e.g. total visitors, search success rate, etc.) across all knowledge bases, review content summary statistics, and configuration per knowledge base instance.

SEO-FRIENDLY

• Optimized page size – the plugin uses a smart technique to dynamically load the minimum required CSS and JS data for every frontend view or any shortcode being used.
• Caching – the plugin utilize cached transients to reduce the load on your database and provide much faster page load time.
• Dynamic schema is generated for key content information (e.g. list of FAQs)
• Out-of-the-box icons for knowledge bases and categories are based on embedded SVG data without any file transfer.
• Mobile friendly – all frontend views are using the bootstrap framework.
• Internal content links – content items are internally linked to improve navigation.
• Compatibility with leading SEO plugins.
• HTML code is optimized for accessibility.

SECURITY AND COMPLIANCE

IncredibleDocs is developed and maintained with a strong focus on security and full compliance with WordPress’s requirements. To build secure and reliable solutions, we follow a development lifecycle based on industry best practices. Our code is manually and automatically checked for detecting potential vulnerabilities.

🔥 IncredibleDocs Pro’s features: 🔥

You can easily extend the IncredibleDocs solution with the Pro version:

More Content Types – create new types of content items such as internal videos and YouTube videos enabling a visitor to dynamically open video links inside the frontend view.

Super Search – enhance the live-search bar by using content filters, searching keywords with tags, and dynamically opening video links directly in the search bar.

Close the Feedback Loop – a great knowledge base is established by incremental content updates. You can collect simple like/dislike ratings, 5-star rating, and detailed feedback from visitors. This information will be used to track overall performance, pinpoint quality issues and discover more opportunities to better help your customers.

Custom Theme Builder – select the best matching out-of-the-box color theme for each knowledgebase or create a custom theme based on your own color scheme.

Content Access Control – easily configure the access type for each knowledgebase (public, internal, and hybrid) and for top-level categories. For simple management, all content items automatically inherit the access configuration of a top-level category.

Design Tools – export, import, or rest all design settings for each knowledgebase instance.

Analytics View – monitor and track performance KPIs for each knowledgebase based on the required timeframe, including KPIs about visitors, searches, ratings, and feedback. Perform ad-hoc analysis to identify content gaps and quality issues.

Geo-location Enrichments – every time someone visits, rates, or searches, the generated analytics event will be enriched with a country location.
https://youtu.be/aia9cHn9WF0

Liked IncredibleDocs?

• Learn more from our tutorials on YouTube Channel.
• Or rate us on WordPress

2.0.4 – 2024-09-19

Update: Adding direct email address in the dashboard to provide feedback.

2.0.3 – 2024-09-16

Fix: Dashboard view – list of pro features.
Fix: Adjust setting – list of analytics events to collect.

2.0.2 – 2024-07-30

Fix: Global color scheme – handle empty list of knowledgebases.
Fix: Adding FAQs block to the knowledge base template.
Fix: Adding external/internal frame to the FAQs box – controlling the padding of the box while using unified automated background color.

2.0.1 – 2024-07-29

New: Adding full support for block-based themes with new frontend editor blocks and out-of-the-box templates (Site Editor).
New: Global analytics data collection settings.
New: Opening the color scheme selection for the core version.
Improving: Admin settings- changing “Theme” to “Color Scheme”.

1.0.26 – 2024-06-16

Fix: Keeping the defined KB when editing an existing tag.
Improving: Optimizng the Editor sidebar code for the plugin custom settings.
Fix: Changing the type of an existing FAQ content item to a different content type –> reset the FAQ Group.

1.0.25 – 2024-05-29

New: Adding a search option to the icon selection in knowledge bases and categories.

1.0.24 – 2024-05-27

Improving: Adding “Configured” column to the content admin page to indicate of the content item is properly configured.
Fix: content list – handling permalinks for content items with missing configuration (KB, Category or FAQ Group).

1.0.23 – 2024-05-26

Improving: Adding additional out-of-the-box icons for knowledge bases and categories.

1.0.22 – 2024-05-16

Improving: Adding the following new shortcodes: KB FAQS, Category FAQs, Group FAQs.
Tweak: Adding ID column to the FAQ Groups admin page.

1.0.21 – 2024-05-15

Tweak: Updating the “Automated URLs Structure” in the settings page.
Fix: Remove minimum height from cards box in case it is empty (not categories) – FAQs will be at the top.
Fix: Clear FAQ Groups cache after an FAQ Group is removed.
Improving: Added an FAQs counter to the category card.

1.0.20 – 2024-05-12

Tweak: Adding the “upgrade to pro” menu option.

1.0.19 – 2024-05-07

Tweak: Updating the readme file.

1.0.18 – 2024-05-07

Tweak: Updating the readme file with a promo video.

1.0.17 – 2024-05-07

Fix: Reset cache memory after a content item is moved to trash.
Fix: Exclude FAQ content type while checking for a direct content in a specific category card.

1.0.16 – 2024-05-07

Fix: Using a custom order of categories in the left sidebar navigator inside a document view.
Fix: Add default top-margin to FAQ Group view.
Fix: Default left padding on selected item between the icon and document title inside the left sidebar navigator.
Tweak: Improving the Tags View (margin, padding, card shadow color, disable empty cards).

1.0.15 – 2024-05-06

Tweak: Adding term id column to knowledge bases and categories (for getting the required id when using shortcodes).
Fix: Display FAQ Groups in categories.

1.0.14 – 2024-05-05

Fix: Unserialize colors array for a custom theme selection (pro).
Tweak: Adding tags caching.
Tweak: Adding orange color to the rating score in the admin dashboard.
Tweak: Updating the scheduled analytics data clean-up to 180 days.

1.0.13 – 2024-04-30

Tweak: Adding more design settings to the document tags module.
Tweak: Improving the design settings of the category counter in the sidebar navigator
Tweak: Removing the knowledge-base icon in a mobile view screen-size.
Tweak: Adjusting the default background color of the content filter (search)
Fix: Replacing the customizer sanitize color function to support opacity

1.0.12 – 2024-04-28

Fix: Print button in a document view.
Tweak: Adding automated clear of design settings cache after plugin update.

1.0.11 – 2024-04-26

Fix: Adjusting the breakpoints for the document view to better support small screens.
Tweak: Adjust to enable the default value for “open in a new tab” in a link content type.
Tweak: Changing the breadcrumbs links to span elements.
Tweak: Adjusting the Tag color title in the tags admin page to “Background Color”.
Tweak: Disable the option to change the knowledge base for a tag.

1.0.10 – 2024-04-21

Tweak: Updating readme file and main dashboard view.
Tweak: Adding Category Card Hover Shadow Color to the customizer
Tweak: Adding option to enable/disable category card hover transition effect.

1.0.9 – 2024-03-31

Tweak: Adding smart memory cache for shortcodes per page.

1.0.8 – 2024-03-31

Tweak: Adding additional shortcodes.

1.0.7 – 2024-03-31

Fix: CSS code optimization.

1.0.6 – 2024-03-21

Fix: Using a cache transient name with plugin prefix.
Fix: Improve the security of SQL calls.

1.0.5 – 2024-03-20

Tweak: Added a display order metadata to content items.
Tweak: Enanaced overall performance by using WordPress caching across the plugin.
Fix: Order content items based on the design settings.
Fix: Icon alignment with content title inside the category content card.

1.0.4 – 2024-02-14

Fix: Responsive document view by using bootstrap rows and columns.
Fix: Adjusting width of the documents navigator and toc sidebars.
Tweak: Adding more out-of-the-box icons for knowledgebases, categories and faq groups admin pages.

1. Go to the WordPress Dashboard –> “Plugins” –> “Add New Plugin” section.
2. Search For “IncredibleDocs”.
3. Install, and then Activate it.
4. It is strongly recommended to review the training course available in the plugin dashboard.
5. Start by creating a knowledge base, categories, faq-groups, and then content items.
6. Design and customize the frontend view from the “Settings” —> “Design” –> pick a knowledgebase –> module.

For documentation and tutorials please visit our:
– Knowledge Base.
– YouTube Channel.