HelpDesk Contact Form Plugin
Be more approachable and upgrade the user experience with the best WordPress contact form powered by HelpDesk.
Use the built-in HelpDesk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically converted into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track!
Why choose the WordPress contact form plugin by HelpDesk?
The main HelpDesk contact form features are:
- Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. – Guide your visitors in submitting a message successfully.
- Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up.
- Automated ticket creation. Turn any website message into a HelpDesk ticket in a snap and speed up response times.
- User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want.
- End-to-end assistance. Give timely responses and keep your contact form messages neatly organized.
Read the article on HelpDesk contact forms to learn more about their benefits.
What can you do with a contact form in HelpDesk?
When someone submits a contact form on your WordPress website, it goes straight to HelpDesk and turns into a ticket—automatically!
With HelpDesk tickets, you can manage:
- Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention.
- Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first.
- Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries.
- Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need.
- Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job.
- Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach.
- Text formatting. Use rich text formatting to make your messages clear and professional.
- Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent.
- AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer.
- Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work.
- And more, depending on your needs and processes.
With so many ticket customization and detailing options, HelpDesk is the perfect tool for companies looking to better their assistance capabilities. Watch the demo to get a taste.
Top chosen HelpDesk features
HelpDesk is more than a contact form—it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly.
Try a comprehensive suite of features to boost your support efforts:
- Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria.
- Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team.
- Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement.
- Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience.
- Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback.
- Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk Marketplace for additional apps and integrations that extend your ticketing system’s functionality.
- Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations.
- Security and compliance. Keep your data secure with HelpDesk’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information.
All HelpDesk features are available for free for 14 days.
Ready to make your work (and life) easier?
Install the WordPress contact form plugin by HelpDesk now and turn your contact form into a support powerhouse! Make helping effortless with HelpDesk’s advanced ticketing features.
Notes
Requirements
The WordPress contact form plugin by HelpDesk is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page.
Localization
The WordPress contact form plugin by HelpDesk is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org.
Partner with HelpDesk
Want to open a HelpDesk account for a client? Check our Partner Program.
Documentation and Support
- For documentation and tutorials, visit our official help center.
- Check out our official website for more information about ticketing features.
About us
We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com.
In addition to HelpDesk, the Text ecosystem of products includes:
- LiveChat – a communication tool that allows you to chat live with your customers.
- OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions.
- ChatBot – a bot framework for AI chat bots.
- KnowledgeBase – a public help center widget
- Open Messaging Platform – create and monetize apps or build extensions for your own team.
Use of a Third-Party or External Service
The HelpDesk contact form relies on third-party services to function properly. They are used to:
- Create an account with HelpDesk and log into HelpDesk in order to configure the contact form.
- Load the form’s embed script from HelpDesk to display the contact form on your website and in the WordPress admin panel.
- Load the form’s configuration and apply it to the form on your website.
The URLs of the third-party services are:
– https://app.helpdesk.com
– https://forms.helpdesk.com
– https://api.helpdesk.com
– https://accounts.livechat.com
The use of those services is regulated by our Privacy Policy and Terms of Use.
Yes, you can! HelpDesk offers a 14-day free trial, giving you full access to all its features. During this time, you can explore everything from automation to ticket management and reporting tools.
No coding knowledge is required. HelpDesk has a no-code form builder, so you can set up and customize your contact forms without any technical know-how. It’s simple and user-friendly.
When a visitor submits a form on your WordPress site, their message is instantly turned into a HelpDesk ticket. From there, you can handle requests, assign tickets, prioritize tasks, and work with your team right inside the HelpDesk system.
You have complete control to adjust the form fields, validation messages, and error notifications. You can also add custom fields in the ticket to gather the specific information you need.
HelpDesk ensures the safety of all data with 256-bit SSL encryption. It’s also fully GDPR-compliant, so you can trust that your users’ data is handled securely and in line with the latest privacy regulations.
super helpful for handling contact forms
By 
HelpDesk is great for handling all the messages we get from contact forms. It helps filter out spam and lets us assign messages to different team members, which makes managing emails a lot easier for our small business. The plugin is simple to set up: you can quickly make a form, put it on your site, and connect it to the HelpDesk system.
great plugin
By 
makes it really easy to get customers to contact us and then sync into Helpdesk so we can manage all the tickets in once place=
quick and easy to add to the website no knowledge needed!
better than a normal contact from where emails can get lost
Great plugin and ticketing system
By 
Easy to use and manage contact form, which connects to ticketing system. We can manage all of our emails and contact forms from one place. Also, we save lots of time with auto-assign and other automations. Highly recommended for any website.
Must-Have Contact Form Plugin for Easy Customer Support
By 
The HelpDesk Contact Form plugin is exactly what I needed for my WordPress site! The setup was super easy, and I loved how quickly I could get it up and running.
What really sets this plugin apart is the automation features. I can automatically send responses to common inquiries, which saves me so much time. The automated email notifications also make sure I never miss a customer query.
Overall, it’s a reliable and user-friendly plugin that’s made managing customer support a breeze. Highly recommend it!
1.0.0
- start of development
1.0.9
- preparing for public release
1.1.0
- public release
Automated installation
Go to your WordPress admin dashboard, then find the Plugins menu.
Click on Add New and search for HelpDesk.
Activate the HelpDesk contact form plugin through the Plugins menu on WordPress.
Go to the HelpDesk menu on the left.
Create a new HelpDesk account or sign in if you already have one.
Manual installation
Upload the help-desk-contact-form-plugin zip file to the WordPress plugins directory (/wp-content/plugins/).
Activate the HelpDesk contact form plugin through the Plugins menu on WordPress.
Go to the HelpDesk menu on the left.
Create a new account or sign in if you already have a HelpDesk account.
For more detailed instructions, go to the HelpDesk for WordPress installation tutorial.
Reviews
5 out of 5 stars
- Version: 1.1.2
- Last updated: 3 weeks ago
- Active installations: 10
- WordPress version: 4.6
- Tested up to: 6.6.2
- PHP version: 6.1